Returns

If you are not satisfied with your purchase, you can return your unused product within 30 days of purchase. Please contact TheShoeShop.ca to request a Return Authorization Number. All product returned must be accompanied by a Return Authorization Number and your original packing slip. Please include the packing slip with your return product and place the completed WWW RA# label on the outside of your return package. TheShoeShop.ca will offer you a refund based on your original method of payment, less shipping charges. The product must be packaged in the original, unmarked carton, including any documentation and returned via the carrier of your choice, at your expense.
 

DEFECTIVE PRODUCTS

Contact us within 6 months of purchase to request a Return Authorization Number if your product is defective. All defective product returns must be accompanied by a Return Authorization Number and your original packing slip. TheShoeShop.ca will determine whether the product is defective upon receipt of the goods. Misuse, abuse, or alteration of the product voids the warranty. If deemed defective, TheShoeShop.ca, at its expense, will ship another of the same product, if available, free of charge. If the same product is not available, TheShoeShop.ca will offer you a refund based on your original method of payment.

CANCELLATIONS

If for any reason, after placing your order, you need to cancel this order please call +1-866-519-7467. If your order has been shipped, you can return any items to TheShoeShop.ca after receipt in accordance with our Return Policy above. Shipping charges are non-refundable.



Date of Last Update: This agreement was last updated on January 30th 2018.