Privacy Policy

At The Shoe Shop we respect and are committed to protecting your privacy. We support a general policy of openness about how we collect, use, and disclose your personal information. This Privacy Policy informs you how The Shoe Shop collects, uses and discloses the personal information that you provide to us through use of our website. By registering or purchasing products on this site, you consent to the collection, use and disclosure of your personal information in accordance with this Policy.

This Privacy Policy also explains how you can contact us if you have a question about our Privacy Policy, or want to change or update your personal information. For the purpose of this Privacy Statement, "personal information" means information about an identifiable individual, such as your address, telephone number and e-mail address. Publicly available information, such as a public directory listing of your name, address and telephone number is not considered personal information under Canadian law. The Shoe Shop will not collect, use or disclose your personal information in a way that is incompatible with this Privacy Policy.

Collection of Personal Information

The Shoe Shop may request or collect personal information from online users in a variety of ways, including through online forms for ordering products. Our primary purpose in collecting personal information from you and about you is to communicate with you and fulfill your orders as promptly and accurately as possible; we only collect personal information from and about you that is necessary to do this. Customers making a purchase are asked to provide personal information that will be used to process their order. We provide registered site visitors with access to their personal and transaction information, which is accessible to them by logging into their account. Personal information such as billing, shipping, and email addresses can be updated though the website. The Shoe Shop does not collect or disclose credit card account information provided by its customers. When customers pay using their credit cards, The Shoe Shop submits the information needed to obtain payment to the appropriate clearinghouse. Credit card numbers used in transactions are encrypted prior to transmission. The Shoe Shop users should not post personal information on any review page, as this information is made public.

Viewing and Updating Your Account

You can always access the personal information you have provided to The Shoe Shop by logging into your account. You can make changes to this information to update your account anytime; simply log in to your account and access your account information by clicking on the "Modify profile" link.

Maintenance of Information

The information provided to The Shoe Shop is saved indefinitely and may be stored on one or more databases maintained by The Shoe Shop. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for transactions, is encrypted prior to transmission by you to The Shoe Shop.

 

Users are responsible for the security of their username and password. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or Internet café, but even when using your private computer in your home.

Disclosure

Except as described in this section, we will not sell, rent or disclose your personally identifying information to third parties without notifying you of our intent to share the information and giving you an opportunity to prevent your information from being shared. Any exceptions to this policy of sharing your name, address or email address with a partner company will be done only with your permission. The Shoe Shop also reserves the right to disclose information when required by law.

Security and Access

We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. By accessing this website and submitting your personal information, you acknowledge that you are assuming personal responsibility and also acknowledge that The Shoe Shop Online and any related party or entity does not accept such responsibility.

Contact Us

If you have questions concerning your account or this privacy policy, please contact us by webmaster@theshoeshop.ca or phone at 866-519-SHOP (7467)

Our Contact Information

The Bay Center
Unit 225 - 1150 Douglas St
Victoria, BC
V8W 3M9
CANADA

Tel: 866-519-SHOP (7467)
Fax: 1-800-297-5707

webmaster@theshoeshop.ca

Date of last update: This agreement was last updated on January 30, 2018.