Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Clearance sale items marked 50% off or higher on regular prices (MSRP) are considered a Final Sale.
For example: CAD$50.00 CAD$100.00
We do not offer price adjustments for sale items that get further reduced.
Return options & process:
If you are not fully satisfied with your purchase, we now offer Flat Rate Return on unworn product(s) in its original packaging within 30 days of purchase.
The flat rate return Fee is $15 CAD per pair plus all applicable taxes.
Please contact theshoeshop.ca at 1-866-519-SHOP (7467) to request a Return Authorization Number (RA#).
- Kindly notify customer service if you would like to opt for the Canada Post flat-rate option, Canada Post will then provide you with a ground return label by email. Once you receive your emailed Return Label, simply print it out, place it on your box (over the old shipping label), and take the package to your nearest Canada Post outlet.
- Alternatively, you can choose to return your unworn product(s) via your choice of carrier at your own expense. You would still need to request a Return Authorization Number (RA#) from our customer service to return any product(s).
Our mailing address for returns:
2120 Bristol Circle, Oakville, ON, L6H 5R3, Canada.
Please note: All returns must be accompanied by a Return Authorization Number and the original packing slip. (please do not forget to include the original packing slip with your return package).
Once your return is received, inspected, and if approved for a refund, we will process it. If you opted for the flat rate return shipping option, the amount will be deducted from your refund.
You will then be notified, and your refund will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by phone at 866-519-SHOP (7467), Mon-Fri 8:30am – 4:30pm EST, or by e-mail at firstname.lastname@example.org.
Exchanges (if applicable)
If you would like to exchange your item, the quickest way to get an exchange / replacement is to place a new order. Place your new order for the item you would like and return the one you don’t need at your convenience with our Flat rate return shipping fee (plus applicable taxes) or at your own expense with a courier of your choice. We will process your return and credit once we receive your package. (Pending Product inspection). For exchanges, the same policy applies as our return policy. Product(s) must be unworn, in its original packaging and within 30 days of purchase.
MISPLACED ORDER INVOICE
If you have misplaced or deleted the original Sales Receipt or Order Confirmation email, registered users may obtain a new copy by logging into “My Account” if you have a registered account. The Order Confirmation reflects any discounts, shipping amounts, taxes, and original payment method details.
If after placing your order you need to cancel it for any reason, please immediately call 1-866-519-SHOP (7467) between 9am - 4:30pm EST, from Monday to Friday. If your order has been shipped, you can return any items to The Shoe Shop after receipt in accordance with our Return Policy above. Shipping charges are non-refundable (if applicable).
Last updated: September 15, 2021.