FAQ

Do you ship internationally?

We ship internationally! If you are ordering from an international location, please be advised that the shipping cost will be anywhere between $50-$120 Canadian dollars. The exact price will be shown in the checkout page when you specify your ship to address. Please allow 4-6 weeks delivery time.

What's your return policy?

Our return policy may be found here: Return Policy If you are not satisfied with your purchase, you can return your unused product within 30 days of purchase. Please contact Santana Canada to request a Return Authorization Number. All product returned must be accompanied by a Return Authorization Number and your original packing slip. Santana Canada will offer you a refund based on your original method of payment, less shipping charges. The product must be packaged in the original, unmarked carton, including any documentation and returned via the carrier of your choice, at your expense. 

Can I call in to place an order?

Yes you can!  On the checkout page, there is an option to pay for your order via telephone.  Alternately, you may also phone our customer service line to place an order: 1-866-519-7467

How can I find your currency exchange rate for a product I would like to purchase?

We would advise that you contact your bank and/or credit card provider for accurate exchange rates as these conversions vary by banks.