FAQ

Do you ship internationally?

Unfortunately, we do not ship internationally with exception to the contiguous U.S. including Alaska.

Do you Ship to the United States? Continental or Contiguous?

Yes we do, however, only to the contiguous U.S.

By definition, contiguous U.S. EXCLUDES the following states / territories:

  • Hawaii
  • Alaska**
  • Puerto Rico
  • Guam
  • Virgin Islands

**NOTE: The Shoe Shop WILL ship to Alaska.

What's your return policy?

Our return policy may be found here: Return Policy If you are not satisfied with your purchase, we now offer Flat Rate Return shipping in Canada and the contiguous U.S. (including Alaska) on unworn product(s) in its original packaging within 30 days of purchase. The flat rate return Fee is $15 CAD plus all applicable Taxes for Canada and $20 CAD plus all applicable Taxes for the U.S.

Please contact theshoeshop.ca at 1-866-519-SHOP (7467) to request a Return Authorization Number(RAN). All product(s) returned must be accompanied by a Return Authorization Number and your original packing slip. Please include the packing slip with your return product and place the completed WWW RAN# label on the outside of your return package.

Can I call in to place an order?

Yes you can!  On the checkout page, there is an option to pay for your order via telephone.  Alternately, you may also phone our customer service line to place an order: 1-866-519-7467

How can I find your currency exchange rate for a product I would like to purchase?

We would advise that you contact your bank and/or credit card provider for accurate exchange rates as these conversions vary by banks.